Returns & Exchanges
Due to the perishable nature of our baked goods, we strive for 100% satisfaction and offer replacements or refunds for items that arrive damaged or do not meet our quality standards. Please contact us within 24 hours of delivery to initiate a claim for any issues with your order.
Document the Issue
Take clear photos of the product and packaging immediately upon arrival to show any damage or quality concerns.
Contact Our Team
Email our support desk at [email protected] with your order number and the photos you captured.
Review Process
Our bakery team will review your request within 1 business day to determine if a refund or a fresh replacement is appropriate.
Resolution Delivery
Once approved, your replacement will be prioritized for the next baking cycle or a refund will be issued to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing